
Shopping
Do I need to be registered to purchase items from the shop?
Yes. In order to make any purchase, you must first register in the shop (this registration is separate to that of the gallery and forum). This is for your own security, to keep track of any downloads registered to you, and to offer any support you might need during your purchase. You can be sure that your information will ONLY be used for the Pickleberrypop shop, and that your information will NEVER be sold.
What methods of payment do you accept?
To place an order, you need to register as a customer in the shop. This registration is separate from that in the forum and gallery. This is for your own security, to keep track of any downloads registered to you, and to offer any support you may need during your purchase.
When you view products in the shop, you have the option to place them into your shopping cart. You can place any number of products in your cart as you’re browsing through the shop. Once you have finished shopping and would like to pay for your purchases, you need to View Cart and Check out. During checkout, you will be provided with two payment options: PAYPAL and GIFT CERTIFICATE. Select the appropriate method and proceed as directed. If you do not have a Paypal account, you can still pay through their site using a credit or debit card. You will be directed to their site at check-out. Follow the prompts to complete your transaction.
If you have received a GIFT CERTIFICATE, you can use these funds toward your purchase by selecting this as your payment method and entering the gift certificate code when prompted. Any remaining balance over and above the gift certificate value will need to be paid for thru PayPal. Once your payment is successfully processed, the links to download your products will be provided.
One other option that you can use when paying are COUPONS. Coupons provide either a set $-off amount or a %-off discount and can cover either specific products or all products in general, depending on how the coupon was set up by the designer. When you receive a designer coupon, that coupon code is good ONLY TOWARD THAT DESIGNER’S PRODUCTS. To redeem a coupon, add the desired items to your cart. In the View Cart Screen, enter the coupon code in the field provided and click “submit”. If you’ve entered a valid code, the discount will then be applied and will show the balanced owed, if any. You are allowed to redeem ONE COUPON per purchase. Any balance due above the value of the coupon will need to be paid using the PayPal option.
How long are the items I purchase available for download?
Your purchased items will be available for download for twelve days after your purchase is complete. Please be sure to download during this time period, and if you experience problems, be sure to read this entire FAQ Shopping section. If you are still unable to download, please
contact Administration.
What if I have problems downloading my purchase?
If you receive an error while downloading, please try the download once again. Occasionally there may be problems if there is a high demand on download resources at the time, or if for some reason the shop is temporarily unavailable. If you still experience problems, please
contact Administration, include a description of the problem, your invoice/order number, your PayPal receipt number, and any error message you may receive. Your problem will be addressed as soon as possible. Please ensure you note the target directory of your downloaded files to avoid them being ‘lost’ – otherwise, you could perform a search on your hard drive with the name of the kit to try and find it.
What format are the downloaded files in?
All downloaded files are in compressed .zip format, which, when opened, will show the files that are inside. The reason for this is not only to try and keep the size of the files as small as possible for download, but also to neatly contain the content of your download in as few files as possible. If your computer's operating system doesn't already have built-in support for winzip (I.E. clicking the file doesn't open it) you can download a free trial from
http://www.winzip.com.
Newsletter
Does Pickleberrypop have a regular newsletter?
Yes! Pickleberrypop sends out weekly newsletters to all subscribed members featuring new products and current specials. We may also send special occasion newsletters announcing upcoming events or important site announcements.
How do I subscribe to the newsletter?
To subscribe to our newsletter, visit the
shop, and in the left-hand sidebar under the section News, enter your email address and click the Subscribe button.
Forum
What is the forum?
The forum is the “community” of Pickleberrypop where you can interact with other members and designers, as well as browse useful topics related to digital scrapbooking. We encourage you to introduce yourself, ask or answer questions, and enjoy keeping up to date with all of the happenings here at Pickleberrypop.
Do I need to be registered to post in the Forum?
Yes you do. In order to be able to post or reply to anything in the forum, you must first be a registered member. Registration is free, and registration in the forum is different from that in the shop.
Can I post anything in the forum?
Communication in the forum is encouraged and welcomed. We want our forum to be a fun and informative place to gather, where members feel comfortable and enjoy a sense of community. We do ask that you keep your posts relevant to the various forum sections, and that you respect all members of the forum. You are more than welcome to voice your opinions, but please do so in a respectful manner. Disrespect, profanity and pornography will NOT be tolerated in any form.
Can I include blinkies in my signature?
We love blinkies and fun signature lines! Feel free to include blinkies that promote your favorite designers, your blog, and your love of Pickleberrypop! Please keep in mind that a signature image is fine (200 pixels high), but please use moderation and remember a large number of images can significantly slow things down for people on slower connection speeds, and we want to make sure everyone has fun here!
Can I link to other websites?
Since this forum is all about digital scrapbooking, we welcome your questions and thoughts, but we ask that you respect our own designers and do not link to other stores or forums. Our forum is also not to be used for mass-marketing and those who deem to be abusing these privileges will be warned, then removed if the violation continues.
How do I post a new topic in the forum?
Click on a category under the forum topic that is most relevant to your post. Then simply click on the New thread button, give your topic a subject, and then enter your text in the message body. When you are finished, click on the Submit new thread button near the bottom of the screen.
How do I check for new posts?
When you enter the forum, click on the New Posts link, located in the forum's menu bar.
How do I reply to a post?
First of all, you will need to be logged in to the forum. When viewing the post you wish to reply to, click on the Post reply button near the bottom left of the screen. Next, enter your text in the message body, and when you are finished, click on the Submit reply button. Alternatively, you can use Quick Reply, which is the message body area near the bottom of the screen - simply type your text in this area, and click Post Quick Reply.
NOTE: It is also possible to include a previous post as a quote in your reply. To do this, click on the Quote button at the bottom right-hand side of the post you wish to quote, rather than clicking on the Post Reply button or using Quick Reply.
How do I include an image in my post?
In order to include an image with your post, your image must first be uploaded to an off-site photo hosting site such as Photobucket. Once your image is uploaded there, copy the “image URL” of the image you want to include, then:
In the message body of your forum post, place your cursor in the position that you would like your image to appear, and click on the small Insert Image button near the top of the message body window. A popup window should appear, asking you to enter the URL of your image in the field provided. (Eg. http://url.jp) and then click on the OK button. The tags [IMG] and [/IMG] should now appear at the front and end of your URL. Then simply “publish” your post.
How do I include a link in my post?
In the message body of your post, place your cursor in the position that you would like your link to be, and click on the small Insert Link button at the top of the message body window. A popup window should appear, asking you to enter the URL of your link in the field provided (eg. http://url.com), and then click on the OK button. The tags [URL] and [/URL] should now appear at the front and end of your link. Then simply publish your post. You can also highlight an image that you have added and add the link to that.
What is an avatar?
An avatar is a small picture that you can add to your Profile, which is then displayed next to your user name in your forum posts. Your avatar must be no larger than 100x100 pixels, and no bigger than 20KB in size.
How do I add an avatar?
You must first be logged in to the forum, then in the forum's menu bar at the top, click on the link called UserCP. This will take you to your User Control Panel, where you can update various settings. Click on Edit Avatar in the Settings & Options section. You can then use either of the two options available for a Custom Avatar (Enter the URL to the image on another website, or Upload image from your computer) to upload your picture.
How do I add a Signature?
You must first be logged in to the forum, then in the forum's menu bar at the top, click on the link called UserCP. This will take you to your User Control Panel, where you can update various settings. Click on Edit Signature in the Settings & Options section. You can then use the editor provided to add your signature, either as plain text, or alternatively, you can add a picture, or a blinkie that links back to your personal blog, for example. To see how your signature looks before saving it, click on the Preview Signature button, and when you have finished, click on the Save Signature button.
What is a Private Message (PM)?
A private message or PM allows you to send a message to another member of the forum privately, without other members seeing your message. Depending on your Profile settings, you may be notified via email when you receive a PM, and/or a popup might appear while you are in the forum to notify you. The relevant settings in your UserCP are under Edit Options:
· Enable Private Messaging
· Receive Private Messages only from Buddies and Moderators
· Receive Email Notification of New Private Messages (recommended)
· Show New Private Message Notification pop-up
How do I send a Private Message?
There are various ways to send a private message to another member:
· Click on the Members List link located in the forum's menu bar near the top. From there you can search through the listings alphabetically, or click on Search Members to locate the member you wish to PM. After locating the relevant user, click on the Send a private message to link located under the Contact Info section of their profile.
· While browsing the forum posts, if a user has allowed members to send them a PM, you should see a Send PM button in the header of their post, opposite their forum name on the right-hand side.
Once you have entered the Send New Private Message screen, check the Recipient field contains the name of the correct member, type in a Title, and enter your message in the Message text area. You can preview your message by clicking on the Preview Message button, or send it by clicking on the Submit Message button.
Gallery
Do I need to be registered to upload to the Gallery?
Yes, to be able to upload anything to the gallery, you must first be a registered member. Registration for the gallery and forum are linked so if you have registered for one you are automatically registered for the other.
What can I upload to the Gallery?
You may upload any or all of your digital layouts providing your layouts contain at least 80% product from Pickleberrypop designers. Additionally, we do not allow uploading of any advertisements or kit previews, and not allow linking to external sites other than personal blogs.
What format and size is required to upload to the Gallery?
Files should be in JPEG format, and must be no larger than 600x600 pixels in dimension and 150KB in size.
What is the My Albums link?
My Albums allows you to view any albums that you have created. You may wish to create separate albums for your own separate projects, or just the one album to store everything in.
How do I create an album?
Click on the My Albums link in the header under the site links. Click on the Create a New Album link, and enter an album name, an album description, and specify if the album is private or not. Then click on the Create a New Album button.
How do I upload a layout?
Layouts must be no larger than 600x600 pixels in dimension and 150KB in size. You can either upload a layout to an existing gallery category (eg. Photography challenge gallery), or upload a layout to your own album, by clicking on the Upload Photos link in the header under the site links. In the following screen you are prompted to choose a category - you may either select a category from the list, or if you wish to upload to your own album, then use the default 'Member's Gallery' category, and specify which album in the following field. The remaining fields should be self-explanatory. Once you have completed these fields, click on the Upload/Submit button. HINT: If you wish to be notified via email when someone leaves a comment on your layout, make sure you change the Want to be notified by email when users post replies field to Yes.
How do I submit a comment on a layout?
Click on the thumbnail of the layout you wish to comment on to view it in full size. Scroll to the bottom of the screen where you should see a section called Add your comments. Enter your comments in the text block and click on the Submit button.
What is the My Favorites link?
While browsing the layouts in the gallery, you may find layouts that you really like and will want to add them to your “favorites”. To do this, click on the layout to view it in full size, and just above the comments area you will see a series of icons. Click on the Add to Favorites link to add it to your list, and to view your favorites at any time, click on the My Favorites link in the header.
How do I see the most recent layouts uploaded to the gallery?
The home page of the gallery lists the most recent layouts uploaded by our members. As this list is limited, it is possible to see further entries by scrolling down to just under the list of recent entries and clicking on the links next to Recent Photos, which are 1 day, 7 days, 14 days, and All.
Do I need to give credit if I use someone else’s products in my layouts?
Yes! The designers that made the products you used spent a lot of time and effort on their creations, so it is very common practice to give them their due credit. Not only that, but it also lets other people know where they can find the same items. An easy way to give credit is in the comments section of the gallery when you upload your layout. Include the designer’s name, the name of the kit, and where the product is available, if possible. You can usually find all this information in the 'Terms of use' (TOU) file that came with the download. All downloads, including freebies should have a TOU statement included. Remember, you may not post links to other sites when crediting.
An example of proper crediting is:
- Layout created using “Bloom” kit by Fayette Designs.
(it is also recommended that you add the link to that particular item in the designer’s shop)
- Template (if you used one) by Tinci Designs titled “Cluster & Colors: Fruit Salad”
(also linked if possible)
Or if you use more than one kit:
- Papers from Fayette Designs “Bloom” kit, available at Pickleberrypop
- Alpha from Lindsay Jane’s “Squeaky Clean” kit, available at Pickleberrypop
- Template Collection 36 by Jumpstart Designs
(Again, all linked to the designer’s product in the store)
Many places do not allow you to post direct links to websites, so in this case, posting the name of the designer/site is enough.
Do I need to give credit if I scraplift someone else’s layout?
Yes! Proper credit is also important if you scraplift (use someone else's design as inspiration). In this case, it is appropriate to credit the designer whose product you used, as well as the username of the person whose layout you “scraplifted”, but remember, no offsite linking is allowed. Also be aware that a scraplifted layout cannot be used for commercial use or submitted to magazines for publication.
An example of proper credit when scraplifting is:
- Inspired by (or scraplifted from) fazzbech’s 'First Family Christmas' layout at Pickleberrypop
Is Pickleberrypop taking a stand against digital piracy?
Pickleberrypop does NOT tolerate piracy of software, fonts, digital scrapbook items or anything else on this website. For more information, please read the
Stop Digital Piracy Blog.
Chatroom
What is a chat room?
A chat room is a place where you can log on and chat live with other members of Pickleberrypop who are also logged on to the chat room at the same time. It is similar to MSN, AOL Instant Messenger, or Yahoo chat. Pickleberrypop schedules chats throughout the year. Watch the Forum to for information on the next chat!
How do I get into the chat room?
Simply click on the Chat link in the main menu that is located at the top of all pages.
What software do I need to get into the chat client?
General
How do I contact Administration?
Use the Support link in the main menu that is located at the top of all pages.
Can I advertise at Pickleberrypop?
How can I become a Designer or Creative Team member at Pickleberrypop?
Designer or Creative Team positions are available from time-to-time. Keep an eye on the Pickleberrypop forum or blog for openings. Alternatively, if you are seeking a designer position in our shop, you can always
contact Administration for consideration.