Do I need to be registered to purchase items from the shop?
Yes, to be able to make any purchase, you must first register in the shop (this registration is separate to that of the gallery and forum). This is for your own security, to keep track of any downloads registered to you, and to offer any support you might need during your purchase . You can be sure that your information will ONLY be used for the Pickleberrypop shop, and that your information will NEVER be shared or sold with any external parties.
What methods of payment do you accept? We accept Paypal (which also includes payment via Credit Card), and Gift Certificates. Check or money order cannot be accepted at this time.
Do you offer a CD-burning service?
No, we do not provide this service.
How long are the items I purchase available for download? Your purchased items will be available for download for twelve days after your purchase is complete. Please be sure to download during this time period and if you experience problems, be sure to read the entire FAQ section. If you are still unable to download, please contact us.
What if I have problems downloading my purchase? If you receive an error while downloading, please try the download once again. Occasionally there may be problems if there is a high demand on download resources at the time, or if for some reason the shop is temporarily unavailable. If you still experience problems, please contact us, and it would be helpful if you include a description of the problem, or any error message you may receive. Your problem will be addressed as soon as possible. Please ensure you note the target directory of your downloaded files to avoid them being ‘lost’ – otherwise, you could perform a search on your hard drive with the name of the product to try and find it.
What format are the downloaded files in?
All downloaded files are in compressed .zip format, which will require a program such as Winzip to unpack or uncompress them. The reason for this is not only to try and keep the size of the files as small as possible for download, but also to neatly contain the content of your download in the one file. You can download a free trial of Winzip from http://www.winzip.com , or if your operating system is Windows XP, you should have an inbuilt uncompress option when right-clicking on the file.